The Departures page shows all departures on one day, with their pax, staff, resources, and status. Office staff and dispatchers use it to plan and check the day.
Open the Departures page
Go to Operations > Departures. The page shows the departures of today, grouped by start time.
What the page shows
The date, with arrows to go to the previous or next day.
The Departure Brief, a summary of the staff notes for the day.
The search field Filter departures... and the filter buttons, for example Product, Time, Status, and Assignments. A filter button shows only when the day has values for it.
The number of departures that match the filters, and the Bulk actions menu.
The departures, as cards or in a table. Each card shows the product, the pax count, the status, and the staff and resource assignments.
Show the passenger list of a departure
Click the arrow at the left of the departure card. The card opens and shows the passenger list of the departure.
To close the passenger list, click the arrow again.
To work with the passenger list, see Passenger Lists (Pax List).
Show departures without start-time groups
Click the list icon next to Bulk actions. The cards show in one list, and each card shows its start time.
To group the departures by start time again, click the same button.
Show products by code or by name
In the card view, the Default | Code | Name switch next to Saved views sets how the product shows on each card.
Default uses the setting of each product. You set it in Settings > Products, on the product, in Display Name Override. See Change display name on a product.
Code shows the product code. To see the full name, put the pointer on the code.
Name shows the full name of the product.
Click Code or Name. The cards show the product code or the full name.
Note: If a product has no code, the card shows the name. If a product has no name, the card shows the code.
Use the table view
Click the table icon at the top right of the page. The page shows the departures in a table, grouped by start time.
Click the arrow next to a start time to show or hide the departures at that time.
Click a row to open the departure.
To go back to the cards, click the card icon next to the table icon.
Choose the table columns
In the table view, click the Toggle columns button. A list of the columns opens.
Select or clear the columns that you want to show.
Note: PaxFlow does not keep the column choice when you leave the page.
Filter the departures
Enter a product name or other text in Filter departures....
Click a filter button, for example Status, and select one or more values.
Select Upcoming only to show only the departures that have not started yet. This checkbox shows only for today. The number of departures changes.
To remove all filters, click Reset.
The page does not show departures that have no pax. To show them, select All departures. PaxFlow keeps this choice in your browser.
Last-minute shows the departures that have bookings made less than 12 hours before the start time.
Use bulk actions
A bulk action applies to all the departures that the page shows after you filter.
Click Bulk actions. The menu opens.
Select one of these actions:
Send message: send an email, SMS, or WhatsApp message to the pax of the departures.
Export responses: download the booking form responses as a .csv, .xlsx, or .pdf file. This item shows only when the departures have booking forms.
Pax list: download or print the pax list.
Change all statuses: change the status of all the departures.
Note: Bulk actions is not available when the page shows no departures.
Save a view
A saved view keeps your filters, so that you can open them again with one click. It also keeps the Default | Code | Name choice.
Set the filters that you want to keep.
Click Saved views. The menu shows your views and the company views.
Click Save current filters.
Enter a name in View name.
If you want PaxFlow to open this view first, select Set as default view.
Click Save.
To open a view, click Saved views and click the name of the view. Views that you save are private to you, unless you share them with the company.
Read the Departure Brief
Click the arrow at the left of Departure Brief. The brief shows the staff notes of each departure on that day.
To keep the brief open when you open the page again, turn on Keep open.
Add departure notes
A departure has a staff note and a passenger note. Staff see the staff note. Passengers see the passenger note in PaxPortal. You can also write both notes on the product. The product note then shows on every departure of that product, above the note of the departure, with the label From product.
Click the gear icon on the departure card, then click Edit notes. The Departure notes window opens.
Enter the text in Staff note or Passenger note. The Preview shows what staff and passengers see.
To hide the product note on this departure, turn off Show the product note above the staff note or Show the product note above the passenger note.
Click Save changes. The button shows the number of changes, for example Save changes (1).
Note: The Departure Brief shows staff notes only.
Notes
Note: If Departures is gray in the Operations menu, your company does not have departures, or your user group does not have access to the page. To turn on departures, ask PaxFlow support. To get access, ask an admin in your company to change your user group in Settings > User groups. See User groups.
Note: The Default | Code | Name switch shows in the card view only.