Product Settings

Product settings allow you to customize various aspects of your services. These settings help tailor the tour offerings to better meet customer needs, streamline operations, and enhance the overall experience for both customers and staff.​​

Click on "Settings" and then click on "Products"

Under Products you can find all your products listed by Product Code, Name, Start Time, booking Source, Vendor, if the product is visible on Daily Departures and PaxPortal, Status, if there are any Booking Forms on the product and Actions.

To view Product Settings on any product, click on "Actions" and then click on "View Product Settings"

Here we can see the product settings for the "Northern Lights Tour". Product Settings are on a product level.

In these settings you can see start times of the tour and you can adjust settings for PaxPortal, Tickets, Pickup, Rescheduling, Cancellation requests, Waivers by WaiverForever, Booking Forms and Embed booking widgets.

Below you can see PaxPortal and you can choose to have this tour visible in PaxPortal or hide it by sliding the toggle on or off and click on "Save" to save your changes.

We can also see Tickets, you can choose to display all tickets on PaxPortal, or you can choose to Disable ticket of resold bookings for instance. To do so slide the toggle on or off and click on "Save" to save your changes.

At the bottom you can see Pickup. You can choose to allow changes to all pickups on PaxPortal, or you can choose to Disable changes of sold pickup for instance. To do so slide the toggle on or off and click on "Save" to save your changes.

It´s also possible to Enable or Disable Rescheduling on PaxPortal. To do so slide the toggle on or off and click on "Save" to save your changes. You also need to make sure to choose the cut off time for rescheduling, below 1 day before departure has been chosen.

In "Cancellation Settings" you can allow cancelation requests on PaxPortal before arrival, cancelation requests of resold bookings or Customer self-cancellations on PaxPortal by sliding the toggle. Make sure to adjust the Cut-off time according to your company policy.

If you want to display waivers on the PaxPortal you need to set up a WaiverForever account. Click here to learn how to connect WaiverForever with PaxFlow. To enable waivers on this tour just click on the minus (highlighted) on the waiver you want to add.

Adding booking forms to your products is a simple way to make sure all the right info is collected before a trip or service. Click on the booking form you want to add to the product.

To add booking widgets for Upsell/Cross sell on your PaxPortal, copy your booking widget from Bokun in the text field below and make sure to add a Heading. You can have multiple Booking Widgets on your product, click on the drop down highlighted to view it.

Click on "Show preview" to see what your widget will look like.

And here you can see a preview of your booking widget. Click on "Close".

If you are not happy with the changes you have made to your product settings you can always click "Reset to Defaults" to get the default settings back.

A pop up window will appear, click on "Reset" to get the default settings back.

A Success message will appear and your settings are back to default.

Lets look at how to access the product settings from product codes. On the main dashboard click on "Settings" and then click on "Products"

You can search for the tour you want to access in the search field.

Here we have searched for the Fire and Ice tour. Click "FIRE-DEMO"

Here we can see the Product Settings for the Fire and Ice tour.

Let´s add a Booking Widget for that tour, copy your widget from Bokun, add a Heading and click on "Save"

Then your widget should appear on the PaxPortal.

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