After opening PaxPortal settings, use the sections on this page to configure the default PaxPortal behavior for your company. Product-level settings can override these defaults.

This is adjusted in your Bokun account. It´s in settings under Company - Global settings.

Use Tickets on PaxPortal to control whether customers can view their tickets. Use Ticket of resold bookings to control ticket visibility for resold bookings. Select Save after changing either setting.

Use Show rate on PaxPortal to control whether the booking rate appears in the customer portal. Select Save to apply the change.

Use the Pickup section to configure Pickup location changes on PaxPortal, Pickup location changes for paid pickup, and the Cut-off time for pickup. Select Save after changing these defaults.

The Rescheduling setting is available for all companies. Use it to configure Rescheduling on PaxPortal before arrival, Rescheduling of resold bookings, and the Cut-off time for rescheduling before arrival. The separate Change booking experience is controlled by a feature flag. Select Save after changing these defaults.

Note: Keep Rescheduling of resold bookings disabled when the reseller or online travel agency must manage the booking. Allowing customers to change these bookings in PaxPortal can cause discrepancies between systems.

Use Cancellation Settings to configure Cancellation Requests on PaxPortal, Cancellation Requests of resold bookings, and the Cut-off time for cancellation requests before arrival. You can also enable Customer self-cancellation on PaxPortal and set its cut-off time. Select Save to apply the change.

Note: Keep Cancellation Requests of resold bookings disabled when the reseller or online travel agency must manage the booking.

Enable Extras on PaxPortal to show booked extras and their quantities. Enable Booking questions on PaxPortal to show the answers collected for the booking. Enable each option separately, then select Save. If no company setting has been stored, both options default to off.

Use Embed Booking Widget to add booking widgets from your booking system to the customer portal. The current settings page supports multiple widgets; use Add New Widget to add one.

For each widget, enter the heading and embed code, then use the widget controls to expand, publish, or delete it. Select Save after updating the widget.

You can also click on the "Show preview" button to see your widget

Then a pop up window will appear with the widget. Click on "Close" to close the preview widget.

Use Chat Client to choose and configure Botpress, HelpScout, or Intercom for PaxPortal.

Enter the credentials required for the selected service, choose whether to publish it, and select Save. Read the dedicated HelpScout or Intercom guide when you need service-specific setup details.