Reschedule Settings.
Rescheduling on departures/bookings can be done by the customer on PaxPortal.
You can set the cutoff time for reschedule bookings/departures before arrival.
Accessing Reschedule settings
Click on PaxPortal and then click on PaxPortal settings where you can set the default reschedule settings on PaxPortal for all products and departures.
Click on Reschedule Settings to move it to the top of the page
Under rescheduling you can choose to allow rescheduling on tours on PaxPortal and you can adjust the cutoff time on rescheduling. You can allow rescheduling before arrival and on resold bookings (bookings received through resellers or OTAs) or disable it with a simple switch of the toggle buttons. Make sure to adjust the Cut-off time according to your company policy.
Note: We recommend keeping Rescheduling for resold bookings disabled. Most resellers and online travel agencies (OTAs) manage booking changes through their own platforms. Allowing customers to reschedule these bookings through PaxPortal can lead to discrepancies between systems and may cause issues with the reseller booking.
Now your customers are only able to reschedule bookings/departures within your companies Cut-off time before arrival. If Reschedule setting is set to Disabled, your customers are not allowed to reschedule any bookings on PaxPortal. Once you are happy with your settings click on "Save" and a Success message will appear in the top right corner.
Reschedule Settings on Product level.
You can also allow rescheduling on a product level, to do so click on "Settings" and click on "Products".
Click on the "Product Code" of the tour you want to adjust the reschedule settings on.
and then click on PaxPortal to view the PaxPortal settings on a product level
Sroll down and find the "Rescheduling Settings". There you can allow rescheduling on PaxPortal before arrival or Rescheduling of resold bookings by sliding the toggle. Make sure to adjust the Cut-off time according to your company policy.
Once you are happy with your settings click on "Save" and a Success message will appear on the top.
