Departure lists - managing a single departure

The Departure List in the daily departures overview gives you full control over each individual departure. By opening a single departure, you can view all passenger information, manage assignments, update the departure status, send messages, access the ticket scanner, and handle any last-minute changes.

This allows you to manage each departure directly from the list, making it easy to review details, take action, and keep your operations running smoothly throughout the day.

Click on "Departures" and then click on "Daily departures"

Each departure is categorized by Product code, Product title, Passengers, Notes, Status, Resource and Actions.

To open up a departure list, click on the plus in front of it

The departure is categorized by Pickup Place, Pax count, Reference, Customer, Booking Forms, Notes, Seller, Payment, Resource, Status and Actions.

For each departure you can see the total number of passengers and next to it is the total number of different ticket types, for example total number of adults and total number of children.

You can also see if passengers have signed the booking forms added to the product, red booking forms are unsigned, green are signed. Click on the booking Form to view the answers.

Click on the drop down to view the answers and the "X" to close the preview of the booking form.

You can also assign a resource to the tour from the departure overview. Click on the Resource drop down and choose a resource.

A success message will then appear and the resource has been assigned on the departure.

There is also an Actions drop down where you can add Notes, Send Messages, Change Status, Open Ticket Scanner, Export Booking Form responses, View Departure, View Product Settings, Download Paxlist and Print Paxlist.

When you click on notes under actions, you can add a internal note or departure note. Lets add an internal note.

Type the note you want to add into the text field box.

And then click on "Save". A pop up appears -"Internal note has been updated successfully", then you can click on "close" to close the internal note pop up.

And now the note icon by the departure has turned blue - to highlight that there is an internal note on it.

It´s possible to Send Messages to all passengers by clicking on "Send Messages" and choose E-mail, SMS or WhatsApp (if you have connected WhatsApp with PaxFlow).

To send a message to the entire departure, choose what kind of message you want to send - here we are clicking on "E-mail"

Choose a template to send out, here we are selecting "Tomorrows tour is on"

Once you have selected a template click on "Modify message" to continue.

Now you can modify the template if needed - if not click on "Review Recipients & Send"

To send the message click on " Send"

A success message appears and you have sent out the messages - you can click on "View log" to see the message logs.

in the message logs you can click on the plus in front of a sent out message to see to who the messages were sent.

Let´s change the status of the departure, click on "Change Status"

A pop up opens up, click on the drop down by "change status"

Choose the status you want to change to -here we are choosing "Confirmed"

Since there is an existing internal note on this tour, you can update the text to "Tour is on - need guide and driver"

You can add a public reason why and departure note for the status change if you want, once you are ready to change the status, click on "Change Status"

A success message appears and you have successfully changed the status.

You can also access our Ticket Scanner from the departure list, simply click on "Open Ticket Scanner"

If you have assigned a resource to the tour you can select it in the resources dropdown.

And then you can start scanning with the Ticket Scanner.

If there is a booking form assigned to the product you can export all booking form answers by clicking on "Actions" and "Export responses" and choose the booking form you want to export.

If you click on View Departure it will open up the passenger list.

On the passenger list view you can see the start time, total pax number, total number of passengers that need to be picked up, total number of passengers that will arrive on location and how many passengers have been marked arrived/no show.

You can also quicky book another passenger in the passenger list overview by clicking the "Add new Booking"

Then a quick book option opens up - it will only open up on departures that have not started or are within the booking cutoff time on your products.

You can easily go to the Product settings for each departure by clicking "Actions" and click on "View Product Settings"

And in the Product Settings you can adjust all settings as needed.

To take a look at all your booking forms, click on "View Booking Forms"

and then you will be transferred to the booking forms overview.

To download the passenger list, click on "Download PaxList"

Do print the passenger list, click on "Print PaxList"