In PaxFlow, you can assign resources and staff to departures from the Operations Calendar or the Daily departures page. If a tour has an assignment template, PaxFlow shows what the departure needs, for example a boat, a guide, and a driver, and helps you fill each slot.
You can also assign resources and staff manually to departures that do not use an assignment template.
Open the Operations Calendar
Go to Operations > Calendar.
The Operations Calendar opens.
Assign staff from the calendar
Each departure card shows the slots from its assignment template, for example Ticket Booth or Guide.
Click an empty slot on the departure card.
In the list, select a staff member.
Under Existing shifts, you see shifts that are already scheduled. If you select one, PaxFlow assigns the staff member to the departure, and the shift keeps its scheduled time and location. Under Create new shift, you see staff members. If you select one, PaxFlow makes a new shift for the departure. To keep new shifts hidden from Enroute until you publish them, turn on Save new shifts as draft.
A staff member who is not employed on the departure date cannot be selected. The list shows this staff member at the bottom with the reason, for example Not employed after 4 Oct 2026.
Open the assignment panel
Click the status badge on the departure, for example Unassigned or 2 to fill.
The assignment panel opens on the right side of the screen. If the departure has no assignment template, it shows No template. To open the panel for this departure, click Add assignments on the departure.
Assign with an assignment template
On the Assignments tab, each template has a section. A section shows Incomplete until all its slots are filled, and then Complete.
To add a resource, click Click to assign on the empty resource slot, or click Add Resource.
Select a resource from the list.
The resources under Matching Resources match the template. The other resources are under Other Resources.
To add staff, click Add Staff.
Select a position. A star shows the position that the template needs.
Select a staff member.
When all slots are filled, the panel shows Assignment complete.
See the departure overview
In the assignment panel, click Overview.
The overview shows the tour name, product code, departure status, date, start time, duration, type, capacity, and assignments.
Open the departure details page
In the assignment panel, click Open departure under the tour name.
The departure details page opens.
Assign from the Departures page
Go to Operations > Departures.
The Daily departures page opens. The slots on each departure work the same as on the calendar.
To open the assignment panel, click the gear icon on the departure.
Click Manage Assignments.
Assign a departure without a template
On the departure, click Add assignments.
The assignment panel opens with a Manual Assignment section.
Click Add Resource or Add Staff.
Select the resource, or select the position and then the staff member.
Notes
If Departures or Calendar is gray in the Operations menu, your company does not have departures in PaxFlow, or your user group does not have access to the page. To get access, ask an admin in your company to change your user group in Settings > User groups.
On a departure group, you cannot add staff from a template section.