PaxPortal is a secure self-service portal that allows your customers to view and manage their bookings in one place. Customers can access important booking information, update their details, complete required forms, and make changes to their booking without contacting your team.
Watch the video below for an overview of PaxPortal, or continue reading to learn about the features available to your customers.
The following features are provided to your customers through the PaxPortal:
Once a customer logs in to PaxPortal, they can view all of their booking details and manage their booking with the features you have enabled.
Customers can:
View their booking details.
Update their email address and phone number.
Change their pickup location from your predefined list of pickup locations.
View resource information that has been added to the assigned resource.
Complete booking forms, such as liability waivers or guest information forms, created in PaxFlow.
View departure notes, including images, videos, and links.
Purchase promoted upsell and/or cross-sell products
Download tickets provided by your booking system.
Reschedule their booking to another available departure date and time
Submit a cancellation request. Once approved, the booking is automatically updated to Cancelled.
PaxPortal helps reduce manual administration by giving customers access to the information and self-service options they need while keeping operators in control of booking changes.
Click here for more information on how to install PaxPortal.