When the customer has successfully opened up their on PaxPortal they will be able to view all the booking details.
Viewing Bookings
At the top of the page, you'll see the customer contact details. The activity booked is shown below the contact details. If the customer has multiple activities booked within the same booking, all the activities will be listed in the customer portal.
The following fields of a booking are shown for each activity.
Activity Title: Name or title of the tour
Departure Status: The status of the tour departure.
Date: Date and time of the pickup and/or tour departure
The number of passengers: Total count of the passengers booked for the activity.
Meeting point or Pickup Location: Information about the selected pick-up location for the tour or the meeting points if pickup is not available.
Activity status: The status of the activity i.e. CONFIRMED; ARRIVED; DROPPED-OFF, NO SHOW or CANCELLED.
Activity code: This is the identifier of the activity booking.
Cancellation policy link: Link to the cancellation policy.
Mange customer contact details
Actions that the customer can perform on their bookings:
Update email address
Update phone-number
If a customer booked via an OTA or a reseller the email address will be saved in PaxFlow and not be synced back to the OTA seller. PaxFlow stores both versions of the email address and you can choose how you contact them.
Manage booked activities
For each activity booked the customer can Change Pickup Location, Get Ticket, Reschedule and Request Cancellation.
Actions that the customer can perform on the booked activities:
Change pickup location: Customer can select from your pre-defined list of available pickup locations.
Get Ticket: Download the ticket from the booking system.
Reschedule: Reschedule the tour to another date and/or time.
Request cancellation: Your customer can request a cancellation.