Cancelling a departure can sometimes be necessary due to unforeseen circumstances or changes in plans. In this guide, we'll walk you through the simple steps to cancel a departure from Daily Departures and Passengers List.

Click on "Departures" on the left hand side bar and then "Daily Departures"

From the Departures dashboard you can click on "Actions wheel" on the tour you are changing the status on and click on "Change Status"

A pop up window will open up. When you open the drop down "Change status" you can choose from different options, Planned, Confirmed, Cancelled, Pending, Started, Finished and Failed. - Choose "Cancelled"

If there has been a shift assigned to the tour you can cancel it by clicking the checkbox by "Cancel associated shift" and you can choose if you want to allow passengers to cancel or reschedule the tour on their own. Click the checkboxes to do so.

And then you can select a date range that they can modify their booking within.

You can add a "Public reasons for status change" and add a "Internal Note" if needed. Once you are finished you can "Notify Customers Manually" by clicking the highlighted checkbox below. - If you already have a automation on a tour cancelled templated it will be triggered by the departure status change to "Cancelled"

That will send an E-mail or SMS to the passengers about the change in their departure, you need to choose what template you want to send out before clicking on "Modify message"

Next you can Modify Sending Info if needed. then click on "Review Recipients & Send"

You will get a list of all the passengers booked on this departure and the once with blue checkmark have their phone number listed. To send out the SMS click on "Send"

And now the status has been change from "Planned" to "Cancelled". A success message pops up at the top right corner that the departure status is changed and that the messages have been sent.

It's also possible to click on the status of the departure to change it. A drop down appears where you can choose the status to change to. Here we are selecting "Cancelled"

A pop up appears asking you if you want to Cancel associated shift, to do so click on"Cancel shifts"

A success message appears that the status has been updated and you can see the departure has been "Cancelled"

You can also change the departure status from the passenger list view. Click on the "Tour name" of the tour you want to change the status of.

In the top right corner click on "Actions" and click on "Change Status"

Choose the status that you want to change the tour to from the drop down, here we have chosen "Cancelled".

You can choose if you want to allow passengers to cancel or reschedule the tour on their own. Click the checkboxes to do so.

And then you can select a date range that they can modify their booking within.

You can add a "Public reasons for status change" or "Internal Note" if needed.

Click the checkbox for "Notify Customers Manually" to send a E-mail or SMS to all passengers.

Then from the drop down choose a message template

Next click on "Modify message"

You can edit the SMS if needed, if not click on "Review Recipients & Send"

Last step is to click on "Send" and a notification will be send via SMS to all passengers on the tour.

A success message will appear at the top right corner that the status has been changed and the message sent out. The tour status has also changed to "Cancelled"

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Last way to cancel all departures is via "Bulk Actions". Click on "Bulk Actions" and then "Change all statuses"

Here we chose "Cancelled" as our status change of all tours.

If there has been a shift assigned to the tour you can cancel it by clicking the checkbox by "Cancel associated shift" and you can choose if you want to allow passengers to cancel or reschedule the tour on their own. Click the checkboxes to do so.

and then you can select a date range that they can modify their booking within.

You can click on "Notify Customers Manually" if you want to send E-mail/SMS to all passengers at once to notify about the cancellation. If you already have a automated email template for change of departure status you can click on "Change Status"

A success message will appear at the top right corner and all tours have changed to "Cancelled"