Cancelling a Departure.

Cancelling a departure can sometimes be necessary due to unforeseen circumstances or changes in plans. In this guide, we'll walk you through the simple steps to cancel a departure from Daily Departures and Passengers List.

Click on "Departures" on the left hand side bar and then "Daily Departures"

From the Departures dashboard you can click on "Actions" on the tour you are changing the status on and click on "Change Status"

A pop up window will open up. When you open the drop down "Change status" you can choose from different options, Planned, Confirmed, Cancelled, Pending, Started, Finished and Failed. - Choose "Cancelled". You can add a "Public reasons for status change" and add a "Internal Note" if needed.

Once you are finished you can "Notify Customers Manually" by clicking the highlighted checkbox below. That will send an E-mail or SMS to the passengers about the change in their departure, you need to choose what template you want to send out before clicking on "Change Status"

You can make adjustments to the template as needed. You can add "Merge Tags" for personalization.

A pop up window with Merge Tags will appear. Choose the one you want to use.

Now you have added "Customer First Name". If you already have a pre made template that does not need to be altered click on "Save & Continue"

Next you can Modify Sending Info. If you want to add a Personalization click on the "Personalize" button.

A pop up window with Personalization tags will appear. You can choose from this list - we do have more options - click here to see them.

Once you have filled out the info needed click on "Save and Continue"

If you want to send to all passengers the e-mail then click on "Send". If you want to send only to selected passengers you can do so by un-checking the box by the names that you don´t want to send to.

And now the status has been change from "Confirmed" to "Cancelled". A success message pops up at the top right corner.

You can also cancel the departure from the passenger list view. Click on the "Product code" of the tour you want to change the status of.

In the top right corner click on "Actions" and click on "Change Status"

Choose the status that you want to change the tour to, here we have chosen "Cancelled". You can add a "Public reasons for status change" or "Internal Note" if needed. Click the checkbox for "Notify Customers Manually" to send a E-mail or SMS to all passengers.

Choose a "Message Template" - Here we have a SMS template for "Tour Cancelled" chosen. Next click on "Change status"

If you want to add Personalization to your message by typing @ and choosing the personalization or clicking on "Personalize".

A pop up window with Personalization tags will appear. You can choose from this list - we do have more options - click here to see them.

Here we have added "Product Name" Personalization tag to the template. If you are happy with your message, click on "Save & Continue"

Last step is to click on "Send" and a notification will be send via SMS to all passengers on the tour.

A success message will appear at the top right corner and the status has changed to "Cancelled"

Last way to cancel all departures is via "Bulk Actions". Click on "Bulk Actions" and then "Change all statuses"

Here we chose "Cancelled" as our status change of all tours.

You can click on "Notify Customers Manually" if you want to send E-mail/SMS to all passengers at once to notify about the cancellation. If you don´t need to notify customers about the change of departure status you can click on "Change Status"

A success message will appear at the top right corner and all tours have changed to "Cancelled"

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