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How to split a busy pickup

Move some stops and guests into a second pickup when one pickup is too big for its vehicles.

Written by PaxFlow Customer Support

How to split a busy pickup

When a pickup has more guests or stops than its vehicles can handle, split it into two pickups for the same group and day. Each pickup then gets its own vehicles, window and route.

Split a pickup

  1. Open the busy pickup and open a stop you want to move.

  2. Select its guests and click Remove from pickup. They go back to unplanned. Repeat for each stop you want to move.

    Guests at a stop selected to be removed from the pickup.
  3. On the same pickup group, click Create pickup. The unplanned guests join the new pickup.

    The second pickup with the moved guests.
  4. Add a vehicle to each pickup and put the stops on it. Check the seat count on each vehicle.

    Both pickups with their vehicles and seat counts.
  5. Rename the pickups so the team can tell them apart, for example "Harbour transfers 1" and "Harbour transfers 2".

Good to know: a booking can only be in one pickup per day. Adding it to another pickup moves it there.

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