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Send SMS to PAX on a departure
Send SMS to PAX on a departure
PaxFlow Customer Support avatar
Written by PaxFlow Customer Support
Updated over a month ago

Sending SMS messages to passengers from departure level is easy and convenient with our message templates. Below are easy to follow steps on how to send SMS messages from a departure level.

Send SMS messages from Daily Departures

Click on "Departures" and then "Daily Departures"

On the Departures list you can click on "Actions" on the right hand side of the tour, then click on "Send Message" and finally click on "SMS".

Choose the template you want to send and then click on "Save & Continue"

Adding Personalization

When you write your SMS message, you can add Personalization to your message by typing @ and choosing the personalization or clicking on "Personalize".

Keep in mind that messages longer than 160 characters are split into multiple segments and each segment is charged like a separate SMS. Once you are happy with your SMS message click on "Save and Continue"

All passengers are pre selected but you can deselect the ones you don´t want to send the SMS to by clicking on the check box below "Select Recipient". When you are ready to send your SMS click "Send"

Sending SMS Message from Departure Details

It´s also possible to send SMS messages from each tour, lets have a look at the East Coast tour tour by clicking on the product code for the tour.

In the Departure details we can see the passenger list. In the top right corner you can click on "Actions" - "Send Message" and then click on "SMS"

Select a template you want to send and click on "Save & Continue"

Adding Personalization

When you write your SMS message, you can add Personalization to your message by typing @ and choosing the personalization or clicking on "Personalize".

Keep in mind that messages longer than 160 characters are split into multiple segments and each segment is charged like a separate SMS. Once you are happy with your SMS message click on "Save and Continue"

All passengers are pre selected but you can deselect the ones you don´t want to send the SMS to by clicking on the check box below "Select Recipient". When you are ready to send your SMS click "Send"

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