Customer Login to PaxPortal
PaxFlow uses booking reference numbers and passenger information to allow customers to manage their bookings. Go to the customer portal URL and enter the booking reference for verification.
Insert your booking reference and click "Search Booking"
Fill in your E-mail address or Full name and click "Open my booking"
Customer PaxPortal
Then you should have successfully opened up your booking on PaxPortal. At the top of the page, you'll see the customer contact details. The activity booked is shown below the contact details where the customer can Change Pickup Location, Get Ticket, Reschedule and Request Cancellation.
If the customer has multiple activities booked within the same booking, all the activities will be listed in the customer portal.
The following fields of a booking are shown for each activity.
Activity Title: Name or title of the tour
Booking status
Date: Pickup date and departure time
The number of passengers: Total count of the passengers booked for the tour.
Pickup Location: Selected pick-up location for the tour.
Change pickup location:
Activity code: This is the identifier of the activity booking.
Get Ticket: Download the ticket
Reschedule: Reschedule the tour to another date
Request cancellation: Your customer can request a cancellation.