πŸ“± Departure List
PaxFlow Customer Support avatar
Written by PaxFlow Customer Support
Updated over a week ago

Tours for the day are shown under the Departures list on the Dashboard. The list also shows the corresponding pickup and drop-off lists for the departures. If, however, the pickup or drop-off is part of a group, the corresponding pickups and drop-offs are shown under separate lists.

Click the departure code to see the details of the bookings in the departure.

The top of the list shows the departure code, time and title of the tour. It also shows passenger count for the tour. The total number of passengers booked are shown in grey, followed by the count of the infants, children and seniors, if any, on the tour.

After the summary, the passengers for the tour are listed. Each record in the list shows the number of passengers in the booking, the name in which the booking was done, pickup bus number, number of infants, children and seniors in the booking, special requests of the passengers, if any, drop off location and the payment status.

Add another booking

The users can use the application to make another booking for an existing passenger. To add another booking for a passenger, click the + icon.

The list of upcoming tours is shown.

Select the tour for the new booking. Review the booking details, enter any discount coupon code, if applicable and click Confirm Booking.

View and Add comments

Add a comment related to the tour, passengers or anything general in the comments section below the passenger's list and click Save.

Any comment by the back office for a departure is shown at the beginning of the list of passengers as shown below (after the summary line, highlighted in blue color). Similarly, any message added by the back office for a specific booking is shown with the booking record.

Add a note for a booking

The user can also add a special note for a particular booking or a passenger. This note can be seen by the back office as soon as the user saves it while on the tour. To add a note, click the edit icon shown at the end of each record.

Enter the message and click Save.

The user can also use this to mark the passenger to be excluded from the review system post the tour. If checked, no review email will be sent to the passenger.

View related documents

All the documents related to the tour published by the back office are available to the user directly on the tour page. To view the documents, click the documents icon on the right corner of the tour summary and select the document to view.

View Payment Status

The payment status for each booking is shown along with each booking record. This field is also color-coded for easy identification. This field can have one of the four values - ' Paid in full', 'Deposit', 'Not Paid', 'Invoiced'. The user cannot modify the status. But in case, the status is Deposit or Not Paid and a payment gateway is integrated with the application, the user can click this field to initiate the payment process.

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