Enroute settings let you decide what your team sees and can do in Enroute. You can choose which user groups see all schedules, show or hide sales information for drivers and guides, let drivers reorder pickup stops, and set how long a driver waits for a late passenger.
Open Enroute settings
Go to Settings > Enroute settings. The page shows one card for each setting. Each card has its own save button.
Choose who sees all schedules
Users in a selected user group see all schedules in Enroute. Other users see only the schedules that they are assigned to. This is useful for managers and dispatchers who need to see the whole day.
On the Schedule Visibility card, open the list and select a user group. You can select more than one group.
To remove a group, click X next to its name.
Click Save schedule visibility. A message shows that the setting is saved.
Show or hide sales information
This setting controls the Sales Information card on the passenger page for users who only use Enroute, such as drivers and guides. The card shows the seller, the channel, and the payment status.
On the Sales Information card, switch Show Sales Information to enroute-only users (drivers and guides) on or off.
Click Save changes under the card. A message shows that the setting is saved.
Note: Admins always see the Sales Information card, whatever this setting is.
Let drivers reorder pickup stops
When this setting is on, the driver or guide on a pickup vehicle can change the order of the stops on that vehicle in Enroute. The new order is the route that the pickup planner and the rest of the crew see. The setting is off by default. When it is off, only the pickup planner can reorder the stops.
On the Pickup Stops card, switch Drivers can reorder pickup stops in Enroute on.
Click Save changes under the card. A message shows that the setting is saved.
For how a driver reorders stops, see Pickups in Enroute for drivers and guides.
Set the no-show wait time
When a driver or guide taps Mark No-show on a passenger in Enroute, a countdown starts. The driver waits for the passenger until the countdown ends. Only admins can change this setting. Other users see the card, but they cannot change it.
On the Pickup No-show Timer card, switch No-show timer on. When it is off, Mark No-show does not start a countdown.
In No-show wait time, enter the number of seconds that a driver waits. The default is 300 seconds (5 minutes). Enter a value from 15 to 3600 that is a multiple of 15.
Click Save changes under the card. A message shows that the setting is saved.
A new wait time applies to no-shows that are marked after you save. A countdown that is already running keeps its end time.
For how drivers use the countdown, see Schedule.
Notes
If Enroute settings is gray in the menu, your company does not have Enroute, or your user group does not have access. To turn on Enroute, ask PaxFlow support. To get access, ask an admin in your company to change your user group in Settings > User groups.
Each card saves on its own. If you change two cards, click the save button of each card.