The Schedule in Enroute shows the departures and pickups for one day. Guides and drivers use it on their phone to start a departure, to mark which passengers arrived, and to wait for a late passenger.
Open the Schedule
Go to Enroute > Schedule. The cards for today show, in order of start time.
On a phone, the bar at the bottom of the screen also has a Schedule button.
Each card shows the name, the status, the code, the start time, the duration, and the number of passengers. If you are assigned to a departure, its card says You're assigned to this departure.
A pickup card has a Pickup badge. For pickups, see Pickups in Enroute for drivers and guides.
Change the date
To go to the previous day or the next day, tap the left arrow or the right arrow.
To select a date in the calendar, tap the date.
To go back to today, tap Today.
Filter the schedule
Tap a filter button above the cards:
All shows all departures and pickups.
Not Started shows the departures and pickups that are not started, finished, or failed.
Started, Finished, and Failed show the departures and pickups with that status.
My assignments shows only the departures and pickups that you are assigned to. Tap it again to show all of them.
The My assignments button shows only if you can see all schedules. See Notes below.
Open a departure
Tap a departure card. The departure page opens.
The top of the page shows the date, the start time, the status, and the labels of the departure. To go back to the Schedule, tap Back.
The Filter passengers panel shows the resources and the staff on the departure. A departure group also shows its products. Tap a chip to show only the passengers on it. To show all passengers again, tap Clear.
The departure page has five tabs: Passengers, Info, Messages, Incidents, and Boarding.
Start the departure
Tap Start Departure. The status of the departure changes to Started.
If you started the departure by mistake, tap Undo Start. The status changes to Confirmed.
Mark passengers arrived or no-show
The Passengers tab opens first. It shows the total pax and one card for each booking. A card shows the customer name, the payment status, the booking code, the pax in each category, the pickup location, and the notes on the booking. If the booking has no pickup, the card shows Meet on location. A last-minute booking has a LAST MINUTE badge.
Find the passenger. To search, enter the name or the booking code in Search passengers....
Tap Mark Arrived or Mark No-show. The card turns green or red and shows Arrived or No-show, with the time and, when known, the name of the person who marked it.
To undo, tap the Undo status icon on the card. The card shows the two buttons again.
Wait for a late passenger
When the no-show timer is on, Mark No-show also starts a countdown. Use it to give the passenger a few more minutes before you leave. The default wait is 5 minutes. An admin can change it. See Notes below.
Tap Mark No-show on the booking. The card shows No-show and a countdown, for example 4:53.
To give the passenger more time, tap +30s. The countdown gets 30 seconds longer.
If the passenger arrives, tap Arrived. The card shows Arrived, and the countdown stops.
If you do not want to wait any longer, tap Go on. The countdown stops, and the booking stays No-show.
When the time ends, the countdown changes to Wait over. The booking stays No-show until you tap Arrived or Go on.
Your office sees the same countdown in the pax list on Daily departures, and can add time or end the wait there.
Mark all remaining passengers at one time
On the Passengers tab, tap the green button or the red button above the search field, for example Mark all 5 remaining passengers as arrived. A panel shows how many passengers and pax change.
Tap Mark arrived or Mark no show.
Passengers that are already marked do not change. When no passengers are left, the button shows No passengers left to mark. This button does not start the no-show timer.
Sort and group the passengers
To sort the list, tap the sort icon next to the search field. Then select Name, Pickup location, Status, Resource, or Staff. To remove the sort, select Clear sort.
To group the passengers by pickup location, tap By pickup. To show one list again, tap List.
To change the order of the pickup groups, tap Reorder in the By pickup view. Drag the groups into the new order, then tap Done. Only you see this order, and only on this device.
See the pickup groups
In the By pickup view, each group shows its pickup location, the start time, and a summary of the pax, for example 10 pax · 8 arrived · 2 no-show. The summary leaves out a count that is zero. A group can have one of these badges:
Waiting shows when a no-show countdown is running for a passenger in the group. The group opens by itself.
In Progress shows when the pickup time has passed and some passengers are not marked yet.
Completed shows when all passengers in the group are marked arrived or no-show.
Open the passenger details
Tap the name of the passenger. The passenger page opens.
The passenger page shows:
The Call and SMS buttons to contact the customer.
The arrived count, for example 3 of 3 arrived. Tap it to record fewer arrived pax. This count does not mark the booking as arrived.
The Contact Information, Booking Information, Assignments, Booking Forms, and Booking Status cards.
The Sales Information card, with the seller, the channel, and the payment status.
The Notes card. To change the internal note or the passenger note, tap + Add Note or Edit Notes.
The Mark Arrived and Mark No-show buttons.
To go back to the passenger list, tap Back.
See the departure info and notes
Tap Info. The tab shows:
Timing, with the start time and the end time.
Labels, if the departure has language or location labels.
Meeting Points.
Documents for the departure.
Departure Notes. Notes from the product show first, each with a From product badge. A departure group shows the name of the product instead. You cannot change these notes here. Under them is the note of this departure.
My Private Note, if you are assigned to the departure.
Passenger Forms, with how many Booking Forms and Waiver Requests are complete. This part shows only when the departure uses booking forms or waivers.
If the departure has no notes, the card says No departure notes added.
Add a departure note
On the Info tab, under Departure Notes, tap + Add Note. If the departure already has a note, tap Edit Notes.
Enter the note in Departure Operation Note (internal) or in PaxPortal Departure Note.
Tap Save under the note.
All staff on the departure see the internal note, and customers do not. Customers see the PaxPortal note on PaxPortal. To delete a note, tap Clear. If a note has a checklist, select a checkbox on the Info tab to mark the task done.
Add a private note
On the Info tab, under My Private Note, tap Edit.
Enter the note.
Tap Save.
Only you can see your private note. You see My Private Note only on departures that you are assigned to.
Message the passengers
Tap Messages. Under Messages from Passengers, the tab shows the WhatsApp conversations with the passengers on this departure. To open a conversation, tap it.
To send a WhatsApp template to all passengers on the departure:
Under Send Message to All Passengers, tap Type a message or select a template....
Select a template.
Tap the send icon.
You can send only a template to all passengers.
Report an incident
Tap Incidents to see the incidents reported for this departure. To report a new incident, tap Report incident. See Report an incident in Enroute.
See the boarding log
Tap Boarding to see the ticket scans for this departure. Each row is one scan of a booking. To undo a scan that you made, tap Undo. See Ticket scanner in Enroute.
Notes
If you do not see Enroute in the left menu, your company does not have Enroute, or your user group does not have access to the Schedule. To turn on Enroute, ask PaxFlow support. To get access, ask an admin in your company to change your user group in Settings > User groups.
Admins and owners see all departures and pickups on the Schedule. Other users see only the departures and pickups that they are assigned to. To let a user group see all schedules, an admin selects the group under Schedule Visibility in Settings > Enroute settings. See Enroute settings.
The countdown starts only when you tap Mark No-show on a card in Enroute. It does not start when you use the mark-all button, the ticket scanner, or when the office changes the status. The countdown also needs the no-show timer to be on. An admin turns it on and sets the wait time in Settings > Enroute settings. See Enroute settings.
A change to the wait time applies to new no-shows. A countdown that is already running keeps its end time.
If the Schedule says that your staff profile is not linked, contact an admin in your company.
Admins always see the Sales Information card. An admin can hide it from drivers and guides in Settings > Enroute settings.
A departure group has no Boarding tab, and its Incidents tab is gray.
The Messages tab uses WhatsApp. To turn on WhatsApp, ask PaxFlow support.
To open Enroute like an app on your phone, see How to install PaxFlow as an app on Android or iPhone.