PaxFlow

PaxFlow makes it easy to send WhatsApp messages directly to passengers from different parts of the platform. Whether you're working from Daily Departures, Booking Details, or Departure Details, you can quickly select a passenger, choose a message template, and send a WhatsApp message with just a few clicks. SMS fallback can also be enabled if needed, ensuring your message gets through even if WhatsApp delivery fails.

Click on "Departures" and then click on "Daily departures"

Click on the plus in front of the departure the passenger you want to send the WhatsApp message to.

Sending to a passenger from Daily Departures

Find the passenger you want to send WhatsApp message to, click on the "Actions" drop down then click on "Send Message" and choose "WhatsApp"

Choose the template you want to send out

And click on "Save &amp; Continue"

It´s possible to enable SMS fallback by clicking the "Enable SMS fallback" field.

If you have a fallback SMS already set up on your template then it will appear, if not then you can type in to the text field your fallback message and then click on "Save &amp; Continue"

Click on "Send" to send the message.

A success message will appear and the WhatsApp message has been sent out.

Sending WhatsApp message to a passenger from Booking Details.

Click on the Booking Reference of the passenger you want to send the WhatsApp message to.

And click on "Save &amp; Continue"

IF you don´t want to have a fallback SMS then click the "Enable SMS fallback" field again.

Then click on "Save &amp; Continue"

You can verify the passenger information before clicking on "Send"

Sending WhatsApp message to a Passenger from Departure details

and click on the product code on the tour you want to open up

and click on "Save &amp; Continue"

Send WhatsApp to a passenger

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Send WhatsApp to a passenger

Assessing Daily Departures

Sending to a passenger from Daily Departures

Sending WhatsApp message to a passenger from Booking Details.

Sending WhatsApp message to a Passenger from Departure details