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Create WhatsApp Templates

PaxFlow Customer Support avatar
Written by PaxFlow Customer Support
Updated over a week ago

Creating WhatsApp Message Template

WhatsApp Templates makes it easy to create customized, automated messages for your customers.

Start off by clicking on "Messages" and then "WhatsApp Messages"

Creating a WhatsApp template

Next click on "New Template"

Adding the template Settings

Start off by adding the title to your template in the "Template title" field.

Next choose the purpose of your message, it can be a Reminder message, Tour Start, Follow up message or Other. lets click on "Reminder message"

Next you can add a Description of the template.

Adding your WhatsApp message content

The next step is to add the Template Content. You can add up to 512 alpha numeric characters to the template.

Adding personalization parameters

To add personalization tags, you can type an "@ sign" and choose a variable. Let´s click on "Pickup Location"

Once you are happy with your message you can move on to Automation Settings, slide the toggle for "Automations" if you want to automate the message.

If you don´t want to add any automations, you can always do that later. To save the template click on "Create"

Waiting to get your template approved

When you create a WhatsApp template it needs to be verified by Meta. this should only take a few minutes. The template will remain "Received" until it´s Approved.

Once message has been approved it will change to "Approved"

Activate your template

Click on "Actions" and then click on "Activate" to make the template active.

And then your WhatsApp template is active and ready to send.

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