Setting up WhatsApp Messages

To enable WhatsApp messaging in PaxFlow, you first need to purchase WhatsApp credits through your subscription. Without credits, WhatsApp settings and messaging features won’t be available. You can purchase credits for as little as $10 to get started.

After adding credits you’ll need to connect your WhatsApp Business account first.

In this guide, we’ll walk you through the process step by step, from logging in with Facebook to setting up your business details and verifying your phone number. Just follow along, and you’ll be ready to send WhatsApp messages through PaxFlow in no time.

If you are already familiar with the requirements for integrating WhatsApp Business Platform with PaxFlow and how to prepare a phone number to use with the platform you can continue with this guide.

Watch the video tutorial or follow the steps below on how to connect your WhatsApp Business account.

Click on "Settings" and then click on "Message Settings"

In Message Settings, click on the "WhatsApp SettingsBETA" tab.

Click on Login with Facebook to start the process.

A pop up message will appear, click "I Understand - Connect Facebook"

Click on Continue as .... to advance to the next step.

And click on "Get Started" to start setting up WhatsApp

If you have an existing Buisness Portfolio, choose the one you intend on using for WhatsApp in PaxFlow from the dropdown.

Then click on "Next"

You must select "Start with a new WhatsApp phone number" and then click on "Next".

Selecting "Connect your existing WhatsApp Business App" will not work!

Read this article if you want to understand the difference between WhatsApp Business App and WhatsApp Business Platform (which works with PaxFlow).

If you have an existing WhatsApp Business Account then choose from the drop down for "Create or Select a WhatsApp Business Profile" - "Create a new WhatsApp Business profile"

And then click on "Next"

Choose the Category for your business

Here is chosen "Travel and Transportation"

And then click on "Next"

You can choose to get a free WhatsApp number from Meta or use your own number.

A. Use a display name only (previously Get a free WhatsApp number)

For the quickest setup we recommend using "Use a display name only". If you choose this option Meta allows you to create a free virtual phone number during the setup process.

B. Add a new number

You first must prepare a new number that is compatible with WhatsApp Business Platform. You can contact PaxFlow sales if you'd like to buy a phone number that is compatible with the WhatsApp Business Platform.

Please note that you can not use an existing personal WhatsApps number or phone numbers already connected to a WhatsApp Business account (unless you disconnect them). We recommend using a new number because once registered on the WhatsApp Business Platform, this number cannot be used in the WhatsApp Business App anymore.

Read this article if you want to understand better how to prepare a phone number that works with the WhatsApp Business Platform.

This guide will explain how to setup the connection using a new number. The process is the same when using the "Display name only" option with a free WhatsApp number except the verification process is done automatically on Meta and may take up to 24 hours (usually takes a few minutes).

Next you need to add your country code and phone number and you can choose to verify your number via Text message or Phone call

here we have chosen "Phone call" to verify and then click on "Next"

You should get a Verification code via SMS or Phone call and once you have added the Verification code click on "Next"

and then click on "Continue"

while the accounts are being connected this screen will pop up.

And to finish the setup click "Finish"

Now you need to add the same phone number as you used during the setup and then reconfigure WhatsApp to finish the setup.

and click on "Register Phone Number"

It can take up to 24 hours for Meta to approve your WhatsApp account - the status will be shown as "Creating" while you wait for the approval.

Once approved, the status changes to "Online" and now you should have successfully added WhatsApp Business to your PaxFlow account.

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