PaxFlow integrates with the WhatsApp Business Platform (API)
Many tour operators use WhatsApp to communicate with their guests. However, WhatsApp offers three different products, and only one of them works with PaxFlow.
✅ WhatsApp products at a glance
Personal WhatsApp
WhatsApp Business App
WhatsApp Business Platform (API) - works with PaxFlow.
To avoid setup issues, please read this overview before trying to connect WhatsApp to PaxFlow.
Feature | Personal WhatsApp | WhatsApp Business App | WhatsApp Business Platform (API) |
What is it? | App for individuals used for private messages | Small-business version of WhatsApp used on a phone | Professional messaging solution for automation |
For whom? | Individuals | Small businesses | Professional, growing, or large businesses |
Automated messaging | ❌ | Limited (greeting/away) | ✅ Full automation and templates |
Multi-user access | ❌ | ❌ (mostly single device) | ✅ Multiple agents, shared inbox |
Support system integrations (API) | ❌ | ❌ | ✅ Can connect to PaxFlow or other communication tools |
Allowed for large-scale customer messaging | ❌ | Limited | ✅ Yes |
Best for tour operators | ❌ | Only very small operators | ✅ Recommended solution |
Can it connect to PaxFlow? | ❌ NO | ❌ NO | ✅ YES |
✅ PaxFlow works with the WhatsApp Business Platform (API)
The WhatsApp Business Platform (sometimes called WhatsApp Business API or Cloud API) is a professional messaging solution.
This is the version that allows automation and integrations, including PaxFlow.
Why this version is required:
Supports automated departure reminders, changes, rescheduling links, etc.
Allows multiple team members to answer customer messages
Uses approved WhatsApp message templates
Designed for customer service and volume messaging
Complies with WhatsApp business policies
➡️ If you are currently using a personal WhatsApp number or WhatsApp Business App number, it will not work with PaxFlow. You will need to set up a new phone number for the WhatsApp Business Platform to use with PaxFlow.