In the travel and tourism world, fast communication is everything. The PaxFlow WhatsApp integration brings all your guest conversations into one easy-to-use dashboard, making it simpler than ever to keep your travelers happy.

Think of this tool as your command center for guest support. With it, you can easily track unread messages, reply instantly within the 24-hour window, and use pre-saved templates to save time. Plus, you can see live team activity so everyone stays on the same page and no message gets missed.

To access the WhatsApp chat, click on "Messages" and "WhatsApp chat"

Then you can see all the WhatsApp chats you have had with your customers. They can be assigned to your team for better clarity on who is handling what chat.

The default view is all chats. You can view only your chats by clicking on "Mine"

and by clicking on "Unassigned" you are only viewing unassigned chats.

click on "All" to view all chats again

or you can select a user from the "All users" drop down

click on the "×" to go back to all chats.

and lastly you can view only unread messages by clicking on "Only unread"

lets view this chat.

This customer has responded to the WhatsApp messages sent out. This creates a 24 hour message window with the customer. You can only reply to the customer within these 24 hours. It's possible to select a template to send out, but keep in mind that templates used for WhatsApp chat cannot have personalisation parameters in them.

Or type your response into the "type a message" field and then click on "Send"

You can access the booking details quickly by clicking on "View Full Booking"

This opens up another tab where you can see the full booking detail - here we can see that that pickup location on this booking is Cabin

so we can easily confirm the pickup location with the customer in the chat and then click on "Send"

If you need you can always make the chat unread by clicking on "Mark as Unread"

and then the chat gets an unread notification again.

The customer responses are gray and on the left hand side of the chat - your reply come on the right hand side in dark blue. If more than one team member is answering in WhatsApp chat then your responses are blue and you will see what other team members answered in green. Automatically sent out templated appear pink. Chats are considered "closed" after 5 days of inactivity (no messages sent in 5 days), however a new chat is automatically reopened once a customer contacts you, this should have minimal effect since the older chat histories become available in the new chat.