Easily send WhatsApp messages to passengers directly from the departures view in PaxFlow. Messages can be sent from the daily departures overview or the departure details view using pre-approved templates. You can also enable SMS fallback if a passenger doesn’t use WhatsApp and track delivery status through the message logs.

Click on "Departures" and then click "Daily departures"

On the Departure you want to send WhatsApp message to, click on the "Actions" drop down then click on "Send Message" and choose "WhatsApp"

Choose the template you want to send to the departure - here we are choosing "Confirm pickup location"

Then click on "Save & Continue"

Then you will get a preview of the template. Note that WhatsApp template content cannot be edited. Please create a new template instead. You can enable a SMS fallback message - in case your customer does not have WhatsApp, to do so click on the "Enable SMS fallback"

Then a text field appears where you can add the SMS fallback message, you can add the message and then click on "Save & Continue"

Then you can see a list of the passengers you are sending the WhatsApp messages and how many of them have phone numbers listed to send a message to. Click on "Send" to send the WhatsApp messages.

A success message will appear and you can click on the "View log" to see the message logs.

Under Message Logs expand the WhatsApp type message to see if they have been delivered - here we can the recipients and if they have opened the messages, what date and time.

To access departures on a departure details view, click on the "Actions" drop down then click on "View Departure" - you can also click on the tour name to access the departure view.

click on the "Actions" drop down then click on "Send Message" and choose "WhatsApp"

Choose the template you want to send to the departure - here we are choosing "Tomorrow's Tour"

Then click on "Save & Continue"

Next click on "Save & Continue"

Then you can see a list of the passengers you are sending the WhatsApp messages and how many of them have phone numbers listed to send a message to. Click on "Send" to send the WhatsApp messages.

A success message will appear and you have sent the WhatsApp messages

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