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Message Logs in PaxFlow Messages

PaxFlow Customer Support avatar
Written by PaxFlow Customer Support
Updated this week

Accessing Message Logs

Message Logs tracks all messages you have sent from your PaxFlow account. You can see on what date the message was sent, type of message that was sent; E-mail or SMS, who it was sent by and the status of the message; that is if it was sent or failed.

Let´s take a closer look at how to find the Message Logs.

Start off by clicking "Messages" on the left hand side bar and click on "Message Logs"

Then you should see an overview of all the messages sent from your account. You can click on the plus by any entry to see to who the message was sent.

A drop down opens up with a list of Recipients. You can close it again by clicking the minus.

You can also see what messages have been sent to passengers - to do so click on "Departures" and then click on "Daily Departures"

Message Log for individual passengers

Open up the tour the passenger is booked in by clicking on the "plus" below the start time.

Then click on the booking number of the passenger you want to take a closer look at.

Click "Message Log"

And here you can see the messages that have been sent to this passenger. If you click on the plus you can see more details about the message that was sent out.

When you click on the plus you will see the Recipient, Status, Delivered Time, Actual Sending Time, if the message has been Viewed and the Open Time

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