In cancellation requests you can view all the booking cancellation requests that customers make in the customer PaxPortal. You can choose here weather you want to Approve or Decline the requests.

Let´s take a better look at how you can approve cancellation.

Click on Bookings and Cancellation requests

Click on "New" to Approve the cancellation request

Then click on Approve Request.

When you approve a cancellation request you will get a pop up window asking you to Approve cancellation. If you cancel the activity, the booking will also be canceled in Bókun.

And you should get a Success message that the booking was updated and Request has changed to "Approved"

Your customer will now see on PaxPortal that the tour has been Cancelled.

Click on "New" to Decline the cancellation request

Then click on Decline Request.

To confirm the cancellation request click on "Decline cancellation"

And you should get a Success message that the booking was updated and Request has changed to "Declined"

Your customer should see on PaxPortal that the cancellation request was declined.

Click on the Booking Code to open the Booking details.

In Booking details you can send the ticket to the customer, cancel the activity or reschedule the activity. - We declined the cancelation on this booking, but we can cancel it by clicking on "Cancel Activity".

Click on "Cancel Activity"

You can now see that the Activity is cancelled. If you cancel the activity, the booking will also be canceled in Bókun.

Your customer will now see on PaxPortal that the tour has been Cancelled.

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