All Bookings

With this feature, All Bookings, you can see a list of all your bookings in one place.

On the left-hand side of the screen, select Bookings and click All bookings.

The bookings are by default ordered by the newest booking on the top of the list, you can change this to the oldest on top if you click on Booked at.

You can sort by the date/date range you want to see or search for by clicking on the calendar field. You can also click on the left hand side of the calendar to get all booking for: Last week, This week, Previous Month, Current Month, Previous Year or Current Year.

It's also possible to search for the information you are looking for. You can search by customer's name, email address, phone number, or booking code.

Here we have searched by customer´s name

Booked at: Time of booking

Booking Code: Booking ID

Customer: Name and email information
​Phone: Phone number

Seller: seller of the tour

Payment: Payment status

Actions: Open the booking in PaxPortal or Send Message.

To see more details about a specific booking, click the plus sign in front of the Booked at field.

​On that view, you'll see what product this customer booked, pickup place, the tour's start date, the start time, the number of participants booked, and the departure status. Click on the Booking Code to open the Booking details.

In the Booking details, you can cancel the activity, reschedule the activity or send ticket to the customer. If you cancel the activity, the booking will also be canceled in Bókun. You can also send messages and view the message log, status of booking forms and the notes on the booking.

You can also open the booking in PaxPortal from this view, just click on the "Open on Paxportal" to do so.

And then you can see the customer view of the PaxPortal.

You can also send E-mail, WhatsApp or SMS from All Bookings, to do so just click on Actions at the far right end of the booking. Then you need to click on Send message and choose E-mail, WhatsApp or SMS

You will from there need to choose what template you want to send out

and then click on "Save & Continue"

WhatsApp templates can´t be edited but you can edit the fallback SMS template if needed and then click on "Save & Continue"

And then you can click on "Send" to send your WhatsApp message.

A Success message should appear in the top right corner and you can click on "View Log" to view the status of your sent message.

In the message logs you can see if the message was delivered and if it has been opened.

You can also create a new booking by clicking on "Create new booking"

And then you can create a new booking - Click Here for a more detailed article about Creating a booking.

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