Cancellation Requests
The cancellation requests list is very useful to to handle submitted PaxPortal cancellation requests from customers.
Navigate to https://admin.paxflow.io/
On the left-hand side of the screen, select Bookings and click Cancellation Requests.
The bookings are by default ordered by the newest booking on top of the list, you can use the "Requested date" calendar to search specific dates.
Select the date/date range that you want to see or search for the booking information you are looking for. You can search by customer's name, email address, phone number, or booking ID. The list will show up when you've selected the criteria you want to see.
Requested: Date of cancellation request.
Booking: Booking ID.
Start tine: Departure date and time
Activity: Name of the activity booked.
Pax: Number of participants booked. Click the number of pax to get the pax breakdown.
Customer: Name and email information
Seller
Reason: Reason for cancellation requested. Hover over the reason to see the whole text.
Payment: status of payment
Status: Booking status.
Request: Cancellation approved or declined.
Cancellation Requests from Booking Details
Click on the Booking Code to open the Booking details.
In the Booking details view you can send the ticket to the customer, cancel the activity or reschedule the activity. You can also open the booking on PaxPortal.
If you cancel the activity, the booking will also be canceled in Bókun.