PaxPortal Branding settings
You can adjust the branding settings on your PaxPortal to match your company´s brand. Let´s take a closer look at options available:
Accessing PaxPortal Branding
To adjust the branding options, click on "PaxPortal" and then click on "Branding"
Company Info
Under Branding you can adjust your Company information, just make sure to click "Save" once you have made your changes.
Company Logo and Brand Colors
PaxFlow will automatically sync your company logo from Bókun. We recommend uploading an optimized version of your company's logo to PaxFlow.
Upload the logo photo you want to display, you can adjust the scaling of the photo
and then click on "OK" to save.
A success message appears and your logo has been updated.
You can also choose your Main color and Secondary color. These colors are used as highlight colors on PaxPortal i.e. for headings and links. Make sure to click "Save" once you have selected your colors.
Booking code hint
You can add a booking code hint to the login field on PaxPortal, like the first 3 letters on your booking reference in Bokun.
Without the hint on PaxPortal login page
Type in the hint and make sure to click on "Save"
A success message appears
and you have added a booking code hint to the PaxPortal login page.
Header Navigation
You can add your own custom links to the header navigation on PaxPortal. You can add up to five links into the header navigation.
To customize the header navigation, just add the link URL and type the link name into the "Link Text" field. Once you have added the web pages you want to display make sure to click on "Save"
Here you can see where the pages are listed at the top of your PaxPortal.
Custom Domain for PaxPortal
You can use your own Custom Domain for your PaxPortal. To do so you need to make sure that you already own and control the DNS of the domain you wish to use for PaxPortal. We recommend using a sub-domain of your main domain i.e. my.yourcompany.com.
Follow the instructions below to set up a custom domain for your PaxPortal. Enter the domain without https://; the form supplies the protocol. Select Save after entering the domain.
Custom domain configuration
Confirm that your company is on a paid PaxFlow plan; custom domains are unavailable on free trials.
Decide on the domain you want to use (e.g., my.yourcompany.com).
Ensure you have access to manage DNS records for this domain.
1. Enter Your Custom Domain
In the PaxPortal admin panel, locate the "Custom Domain" section.
Enter the domain without https://, for example my.yourcompany.com. The form supplies the protocol.
Click "Save" to register your domain in PaxFlow.
2. Configure Your DNS
After saving, use the DNS record values shown by PaxFlow. A subdomain uses a CNAME record targeting cname.vercel-dns.com; an apex domain uses the A record values shown in PaxFlow.
Log into your domain registrar or DNS provider's control panel.
Create the record type shown by PaxFlow. The example below applies to a subdomain.
Set the following record in your DNS:
Type: CNAME
Domain: my.yourcompany.com
Target: cname.vercel-dns.com
3. Wait for Propagation
DNS changes can take up to 24 hours to propagate, though often it is much quicker.
PaxFlow checks the DNS configuration and shows Connected when the custom-domain configuration is complete.
4. Resolve DNS issues
If the status is Incomplete setup, copy the displayed Type, Domain, and Target values into your DNS provider.
Use the record type shown by PaxFlow; do not replace an A record with a CNAME record.
5. Check Status
Return to the PaxPortal admin panel and monitor the "Status" field.
PaxFlow shows Not set up when no custom domain is saved, Incomplete setup when a saved domain is not configured correctly, and Connected when the custom-domain configuration is complete.
6. Test Your Custom Domain
Once the status shows Connected, try accessing PaxPortal through your new custom domain.
You should see your PaxPortal instance loaded under your branded URL.
Important Notes:
Use the record type and values shown by PaxFlow. Subdomains use a CNAME record; apex domains use an A record.
If the status does not change to Connected after the displayed DNS values are correct and 24 hours have passed, contact our support team.
This process creates a secure, custom-branded access point for your customers to use PaxPortal services.