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How to make your customers aware of PaxPortal?
How to make your customers aware of PaxPortal?
PaxFlow Customer Support avatar
Written by PaxFlow Customer Support
Updated over a week ago

PaxPortal will make life easier for your customers and reduce work for your team.
But where are the best places to link the PaxPortal so that customers don't have difficulties finding them?

You can add a link to travel documents and a link to your website and social media accounts.

How to find your PaxPortal URL

You will find the PaxPortal URL inside Login and open the dashboard to navigate to your PaxPortal.

Click on the link either on the Dashboard or from the main menu from PaxPortal > Open PaxPortal.

After clicking on either link the PaxPortal will open in a new window. Copy the URL from the browser address bar.

Link on your website and social media accounts

The first touch point with your company will be on your website or on your social media pages. Seeing an option to manage bookings will immediately be an eye catcher for your customers as this means they have some power over their bookings and reduces the amount of contact with booking agents to change booking details. We recommend to put a link to your PaxPortal on your website.

In addition you can also put a link into your company descriptions on social media. Just wherever you mention your website, you can also mention your PaxPortal.

Links in emails and messages

Emails are the most common way of communicating with customers. There are multiple places where a link to your PaxPortal can be added. In the body of an email you can either add the full URL or you add the link to a word or phrase.

Additionally you can also add a link in the footer of your email below the link to your website. Customers will eventually pick that up and remember that they can definitely find the link in your footer.

While sending links via text-message or any other messaging service is no issue at all, it might become tricky when using the built-in messaging gateways of OTA's as they try to delete any links or email addresses from messages you send to your customers. A workaround for these cases can be to simply spell the URL out: "yourcompanyname dash paxportal dot i o".

Text on travel documents

Travel documents are the most official resource customers will refer to when it comes to their bookings. They might not always be able to find the newest version of them in case of multiple booking amendments but when a link to PaxPortal is added they can even access and download the newest version of their booking and travel documents.

The first email post a customer will get is the automated booking confirmation mail with the invoice. You can add a custom text on the invoice in your vendor settings in Bókun.

In the same email your customers will receive another document, the actual ticket for their booked activity. This will also be the document customers are able to download from PaxPortal and it includes detailed information on the pickup or meeting point and the actual start time of their activity. You can add a custom text to this document in the advanced Experience settings in Bokun of each activity:

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